Luno
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Build what matters.

Feedback from your app, your site and your users lands in one inbox. Luno groups it, filters the noise and tells you what needs you now.

One email when Luno opens. Nothing else. Privacy policy

✓ You’re on the list

Thanks, we’ll be in touch

We’ll email once, when Luno opens, with your early-bird link.

Already on the list? Signing up twice doesn’t change your place.

The Luno inbox on the web: a cluster of feedback about accounts that stop syncing, opened to show its individual messages. The Luno inbox on the web: a cluster of feedback about accounts that stop syncing, opened to show its individual messages.
The Luno iOS app showing the inbox. The Luno iOS app showing the inbox.

Feature requests in email. Bug reports in DMs. The same complaint, worded fifty ways. You end up building for whoever shouted last.

Luno reads all of it first.

How it works

Collect it wherever your users are.

Three ways in, one inbox. Pick what fits the app, or use all three.

// your app
Luno.init({ projectKey: '…' })

// your own button
helpButton.onclick = () =>
  Luno.open()

Widget

One script tag or an npm package for any web app. Open it from your own button with Luno.open().

import LunoKit

Luno.configure(projectKey: "…")

try await Luno.send(text,
                   email: email)

LunoKit

A small Swift package for iOS and macOS. You keep your own UI; Luno handles delivery and context.

A hosted Luno feedback page: a form where someone describes what they ran into, with an optional email field. A hosted Luno feedback page: a form where someone describes what they ran into, with an optional email field.

Feedback page

No site? Get a hosted page at feedback.getluno.app/f/your-app and link to it from a menu item.

Triage

Clusters, not a pile.

  • Similar feedback, one cluster.

    Ten people describing the same bug become one item with ten voices.

  • Action needed, first.

    Urgent clusters get their own tab, so you know what can’t wait.

  • Filtered, not deleted.

    Spam and praise are set aside, still one click away.

  • Context attached.

    App version, platform and source come with every message.

Luno's inbox with one message opened in a side sheet: the message text, its tags, and the source, app version, device and time it came from. Luno's inbox with one message opened in a side sheet: the message text, its tags, and the source, app version, device and time it came from.

Everywhere you are

Every app, one overview.
Also in your pocket.

Each project gets a card with what’s new and what’s urgent. The iOS app tells you when something needs you: read the cluster, mark it handled, move on.

The Luno overview: a card for every project with what is new and what is urgent. The Luno overview: a card for every project with what is new and what is urgent.
The Luno iOS app showing a project’s inbox. The Luno iOS app showing a project’s inbox.

Notifications that know when to stay quiet.

By default you only hear about clusters that need action. Switch to everything new, or turn it off.

One notification per cluster.

Twenty reports about the same bug is one ping, not twenty. It stays quiet until you mark it handled.

Luno for iPhone

Included in every plan.

Privacy

Sorted in the EU.

Classification runs on an EU-based model (Mistral). Your users’ feedback isn’t used to train anyone’s model.

Your data is stored in Frankfurt. Delete a project and everything in it goes with it.

Pricing

Simple pricing.

Free

€0

For your first apps and side projects.

  • 100 sorted messages a month
  • 1 project
  • Widget, LunoKit and feedback page
  • iOS app with notifications
  • Clusters, tabs and filtering

Pro Early bird: €15/month for life

€19/month, or €190 a year

For apps with real users and real volume.

  • 2,000 sorted messages a month, shared across projects
  • Your queue sorted the moment you upgrade
  • Unlimited projects
  • Everything in Free

Team Coming soon

€49/month, or €490 a year

For small teams sharing one inbox.

  • 10,000 sorted messages a month
  • Up to 5 members
  • Unlimited projects
  • Everything in Pro

Luno opens soon.

Join the waitlist. Early birds get Pro at €15/month, for as long as they stay.

One email when Luno opens. Nothing else. Privacy policy

✓ You’re on the list

Thanks, we’ll be in touch

We’ll email once, when Luno opens, with your early-bird link.

Already on the list? Signing up twice doesn’t change your place.

Over the limit? Nothing gets lost. New messages wait in a queue and get sorted the moment you upgrade. Prices exclude VAT.

FAQ

Questions.

Do I need a website?

No. Every project can get a hosted feedback page at feedback.getluno.app/f/your-app. Link to it from a menu item or an email.

Which platforms are supported?

Web through the widget, iOS and macOS through LunoKit, and anything that can open a link through the feedback page.

What counts as a message?

Every message Luno sorts, including the ones it filters out as spam.

What happens when I hit the limit?

Nothing gets lost and your users notice nothing. New messages wait in a queue; Free sorts 100 new ones each month. Upgrade to Pro and your whole queue gets sorted.

Where is my data processed?

Messages are classified by Mistral, an EU-based model, and never used for training.

Can I use my own button?

Yes. Set showButton: false and call Luno.open() from anywhere in your app.

Can I delete a project?

Yes. Deleting a project removes all its messages and clusters.

Start building what matters.

One email when Luno opens. Nothing else. Privacy policy

✓ You’re on the list

Thanks, we’ll be in touch

We’ll email once, when Luno opens, with your early-bird link.

Already on the list? Signing up twice doesn’t change your place.