Refund policy

Last updated: October 5, 2026

Paid plans are sold by Paddle, our reseller. Paddle processes every refund.

• Not for you after all? Ask for a full refund within 14 days of your first payment for a plan. No questions asked.
• Renewals are not refunded, but you can cancel at any time. You keep the paid plan until the end of the period you paid for.
• Charged by mistake, or twice? Tell us and we refund it.

To ask for a refund, email luno@johanraes.be or reply to your Paddle receipt.